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Terms of Service

Please read these terms and conditions carefully before using MarketMatrix services

Last updated: December 15, 2024

1. Acceptance of Terms

By accessing and using MarketMatrix ("we," "our," or "us") website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These Terms of Service ("Terms") govern your use of our website located at marketmatrix.world (the "Service") operated by MarketMatrix. Our Service allows users to access various digital marketing services, analytics tools, and business solutions.

By using our Service, you represent that you are at least the age of majority in your jurisdiction and have the legal capacity to enter into these Terms. If you are using the Service on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.


2. Service Description

MarketMatrix provides comprehensive digital marketing solutions designed to help businesses grow their online presence and reach their target audiences effectively. Our services include but are not limited to:

  • Digital marketing strategy consultation and implementation
  • Search engine optimization (SEO) services
  • Social media marketing and management
  • Content creation and marketing
  • Pay-per-click (PPC) advertising campaigns
  • Analytics and performance reporting
  • Email marketing solutions
  • Website development and optimization
  • Brand strategy and consulting

We reserve the right to modify, suspend, or discontinue any aspect of our Service at any time, with or without notice. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.


3. User Obligations

As a user of MarketMatrix services, you agree to comply with the following obligations:

Account Responsibility

  • Maintain accurate and complete account information
  • Protect your account credentials and login information
  • Notify us immediately of any unauthorized use of your account
  • Accept responsibility for all activities under your account

Service Usage

  • Use our services only for lawful purposes and in accordance with these Terms
  • Provide truthful and accurate information when requested
  • Cooperate with our team in the delivery of services
  • Make timely payments for services rendered
  • Respect intellectual property rights of MarketMatrix and third parties

4. Prohibited Activities

When using MarketMatrix services, you agree NOT to engage in the following prohibited activities:

Strictly Prohibited

  • Using our services for illegal activities or in violation of applicable laws
  • Transmitting harmful, offensive, or illegal content
  • Attempting to gain unauthorized access to our systems or other users' accounts
  • Distributing malware, viruses, or any malicious code
  • Engaging in fraudulent or deceptive practices
  • Spamming or sending unsolicited communications
  • Copying, modifying, or creating derivative works of our services without permission
  • Reverse engineering or attempting to extract source code
  • Using automated systems to access our services beyond what is allowed

Violation of these prohibitions may result in immediate termination of your account and services, as well as potential legal action.


5. Intellectual Property Rights

The MarketMatrix website, including its content, features, and functionality, is owned by MarketMatrix and is protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

Our Intellectual Property

All trademarks, service marks, trade names, logos, and proprietary designations used in connection with our Service are trademarks or registered trademarks of MarketMatrix. You may not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store, or transmit any of the material on our website without our prior written consent.

User-Generated Content

You retain ownership of content you submit to our services, but you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate, and distribute such content in connection with providing and improving our services.


6. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and disclosure of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Data Protection Commitment

  • We implement industry-standard security measures to protect your data
  • We only collect information necessary for service delivery
  • We do not sell your personal information to third parties
  • You have rights to access, correct, and delete your data
  • We comply with applicable data protection regulations

By using our services, you consent to the collection and use of information in accordance with our Privacy Policy. We encourage you to review our Privacy Policy to understand our practices.


7. Payment Terms

Payment terms vary based on the specific services contracted. All fees are due according to the schedule outlined in your service agreement or proposal.

Payment Methods

  • Credit cards (Visa, MasterCard, American Express)
  • Bank transfers
  • PayPal
  • Check payments (where applicable)

Late Payment Policy

Payments more than 30 days overdue may result in suspension of services. We reserve the right to charge late fees as specified in your service agreement. Continued non-payment may result in termination of services and collection efforts.

Refunds

Refund policies vary by service type and are detailed in your specific service agreement. Generally, monthly retainers are non-refundable once services have been rendered. Project-based work may be eligible for partial refunds based on completion percentage.


8. Termination

Either party may terminate the service relationship in accordance with the terms specified in your service agreement.

Termination by User

  • Monthly services require 30 days written notice
  • Project-based services may require different notice periods as specified in the agreement
  • Early termination may result in penalties or forfeiting deposits as outlined in your contract
  • All outstanding fees are due upon termination

Termination by MarketMatrix

We reserve the right to terminate or suspend access to our services immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for non-payment of fees.

Effect of Termination

Upon termination, your right to use our services will cease immediately. We will retain your data for a reasonable period to facilitate final reporting and handovers, after which it may be deleted according to our data retention policies.


9. Disclaimers and Limitations

Service Availability

While we strive to provide continuous service, we do not guarantee that our services will be available at all times. Scheduled maintenance, updates, or unforeseen technical issues may temporarily affect service availability.

Results Disclaimer

Digital marketing results depend on various factors beyond our control, including market conditions, competition, and your specific business circumstances. We do not guarantee specific results, rankings, or conversion rates. Past performance does not guarantee future results.

Limitation of Liability

To the fullest extent permitted by law, MarketMatrix shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of our services.

Third-Party Services

Our services may contain links to or integrations with third-party websites, tools, or services. We are not responsible for the content, privacy policies, or practices of these third parties.


10. Indemnification

You agree to defend, indemnify, and hold harmless MarketMatrix, its affiliates, officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney's fees) resulting from your use of our services, violation of these Terms, or infringement of any third-party rights.

This indemnification obligation will survive the termination of your relationship with MarketMatrix and these Terms.


11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Philippines, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of our services shall be resolved through binding arbitration in San Fernando City, Pampanga, Philippines.

By using our services, you consent to the personal jurisdiction and venue of the courts in the Philippines for any legal proceeding arising from these Terms.


12. Changes to Terms

We reserve the right to modify or replace these Terms at any time. We will notify users of significant changes by posting the new Terms on this page and updating the "Last updated" date.

It is your responsibility to review these Terms periodically for changes. Your continued use of our services following the posting of any changes constitutes acceptance of those changes.

Notification of Changes

We will make reasonable efforts to notify users of material changes to these Terms through email notifications, website announcements, or other appropriate means. However, it is your responsibility to stay informed of any changes.


13. Contact Information

If you have any questions about these Terms of Service, please contact us using the information below:

MarketMatrix

Address

San Fernando City, Pampanga, Philippines

Business Hours

Monday - Friday: 9:00 AM - 6:00 PM PHT

Saturday - Sunday: Closed

Response time: We typically respond to inquiries within 24 hours during business days.

By using MarketMatrix services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.