Privacy Policy
Your privacy is fundamental to our business. This policy explains how MarketMatrix collects, uses, and protects your personal information.
1. Information We Collect
Personal Information
We collect information that identifies you as a specific individual, including:
- Full name and contact information (email address, phone number, mailing address)
- Payment information (credit card details, billing address) - processed securely through third-party payment processors
- Account credentials and profile information
- Professional information (job title, company, industry)
Technical and Usage Information
We automatically collect certain information when you use our services:
Device Information
- • IP address and geolocation data
- • Browser type and version
- • Operating system
- • Device identifiers
Usage Data
- • Pages visited and time spent
- • Click patterns and navigation
- • Downloaded content
- • Search queries and preferences
How We Collect Information
Direct Collection
Information you provide when creating accounts, filling forms, or making purchases
Automatic Collection
Information collected through cookies, analytics, and tracking technologies
Third-Party Sources
Information from social media platforms, partners, and public sources
2. How We Use Your Information
Primary Purposes
Service Provision
To provide, maintain, and improve our services, including processing transactions, providing customer support, and delivering requested content or services.
Communication
To communicate with you about your account, service updates, promotional offers, and important notices related to your use of our services.
Security and Fraud Prevention
To protect against fraud, unauthorized transactions, and other security risks, as well as to verify your identity and prevent unauthorized access to accounts.
Legal Compliance
To comply with legal obligations, court orders, government requests, and to resolve disputes and enforce our terms of service.
Marketing and Analytics
Marketing Communications
With your consent, we may send you promotional emails about new products, special offers, or other information we think you may find interesting.
- • Product updates and announcements
- • Industry insights and market analysis
- • Special pricing and promotional offers
- • Event invitations and webinars
Business Analytics
We analyze usage patterns and customer behavior to improve our services and develop new offerings.
- • User experience optimization
- • Service performance analysis
- • Market trend identification
- • Product development insights
3. Information Sharing and Disclosure
When We Share Your Information
Service Providers
We work with trusted third-party service providers who help us operate our business and provide services to you. These include:
- • Cloud hosting providers
- • Payment processing companies
- • Customer support platforms
- • Email marketing services
- • Analytics and tracking services
- • Content delivery networks
- • Security and fraud prevention
- • Professional advisors
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change and provide options regarding your data.
Legal Requirements
We may disclose your information if required by law, court order, or government regulation, or if we believe such disclosure is necessary to protect our rights, property, or safety, or that of our users or the public.
What We Don't Share
We Never Sell Your Personal Data
MarketMatrix does not sell, rent, or trade your personal information to third parties for their marketing purposes. Your privacy is not for sale.
No Data Sales
We don't monetize your personal data through sales to advertisers or data brokers.
Strict Controls
We implement strict controls on who can access your data and for what purposes.
4. Data Security and Protection
Our Security Measures
Technical Safeguards
- SSL/TLS encryption for data transmission
- Encrypted data storage and backups
- Multi-factor authentication systems
- Regular security audits and penetration testing
- Advanced firewall and intrusion detection
Organizational Measures
- Employee training on data protection
- Strict access controls and permissions
- Regular security awareness programs
- Incident response and breach procedures
- Vendor security assessments
Data Breach Response
Immediate Response Protocol
In the unlikely event of a data breach, we have established procedures to respond quickly and effectively:
- • Immediate containment and assessment of the breach
- • Notification to affected users within 72 hours
- • Reporting to relevant authorities as required by law
- • Implementation of additional security measures
- • Ongoing monitoring and support for affected users
5. Your Privacy Rights and Choices
Your Rights Under This Policy
Right to Access
You have the right to request information about the personal data we hold about you, including how we use it and who we share it with.
Right to Rectification
You can request that we correct any inaccurate or incomplete personal information we have about you.
Right to Erasure
You have the right to request deletion of your personal data under certain circumstances, subject to legal and business retention requirements.
Right to Data Portability
You can request a copy of your personal data in a structured, machine-readable format for transfer to another service provider.
Right to Object
You can object to certain types of data processing, including marketing communications and profiling activities.
Right to Restrict Processing
You can request that we limit how we process your personal data in certain circumstances.
How to Exercise Your Rights
Account Settings
Many of your privacy preferences can be managed directly through your account dashboard.
- Update personal information
- Manage communication preferences
- Download your data
- Delete your account
Direct Contact
For any requests not available through account settings, contact our privacy team directly.
Response time: Within 30 days for most requests
6. Cookies and Tracking Technologies
What Are Cookies and How We Use Them
Cookies are small text files that are placed on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our services.
Essential Cookies
Required for basic website functionality and security. These cannot be disabled.
Analytics Cookies
Help us understand how visitors interact with our website to improve performance.
Preference Cookies
Remember your settings and preferences to personalize your experience.
Managing Your Cookie Preferences
Cookie Settings Panel
Use our cookie preference center to customize which types of cookies you accept. You can update these settings at any time.
Browser Settings
Most web browsers allow you to manage your cookie preferences through their settings options. You can typically find these options in the "Settings" or "Preferences" menu under "Privacy" or "Security."
Opt-Out Tools
You can also opt out of certain tracking technologies through industry opt-out pages and browser extensions.
7. International Data Transfers
Our Global Operations
Primary Location
Our headquarters and primary data processing facility
Service Coverage
- Serving clients across Asia-Pacific region
- Cloud infrastructure with global CDN
- Compliance with international data protection standards
Legal Framework for Data Transfers
Adequate Protection
We ensure that any international data transfers are protected through adequate safeguards as recognized by international data protection authorities.
Standard Contractual Clauses
Where required, we implement Standard Contractual Clauses approved by the European Commission to protect personal data transferred outside the EU/EEA.
Your Rights Across Borders
Regardless of where your data is processed, you maintain the same rights and protections outlined in this privacy policy.
8. Policy Updates and Changes
How We Notify You of Changes
Email Notification
Significant changes will be communicated via email to registered users with at least 30 days advance notice when legally required.
Website Notice
Updates will be posted prominently on our website with clear indicators of what has changed and when the update takes effect.
Types of Policy Updates
Minor Clarifications
Editorial changes that don't affect your rights or our obligations.
Material Changes
Changes that significantly affect how we collect, use, or share your data.
Legal Requirements
Updates required to comply with new laws or regulations.
Your Options When Policies Change
If You Don't Agree with Changes
If you disagree with material changes to this privacy policy, you have the right to:
- • Stop using our services
- • Request deletion of your personal data
- • Export your data before discontinuation
- • Contact us to discuss alternatives
9. Contact Us About Privacy
Privacy Team Contact Information
General Privacy Inquiries
Business Hours
9:00 AM - 6:00 PM PHT
We typically respond to privacy inquiries within 2-3 business days
Data Protection Officer
Escalation Contact
For complex privacy matters, data breach reports, or regulatory inquiries, please contact our Data Protection Officer directly.
For regulatory compliance and legal matters
Specialized Support
- Data subject rights requests
- Security incident reporting
- Cross-border data transfer concerns
- Regulatory compliance matters
Questions About Your Privacy?
We're here to help you understand how we protect and manage your personal information. Our privacy team is ready to assist with any questions or concerns.
MarketMatrix - Your trusted partner in data protection and privacy rights